TRU Sim Review
After several months of using the Truphone service across several continents, we are ready to share our findings in this review. We have used both the pre-paid and post-paid service for this test and were provided with the service through Truphone. If you have not heard of Truphone let us be the first to introduce you to the smartphone toting global traveller's best friend. Truphone offers discounted international data roaming that is extremely competitive and will put what your North American carrier offers to shame. While in some places data is never cheap, Truphone does offer rates that are still cheaper than what Sprint, At&t, Verizon and TMobile USA were offering.
The TRU SIM came with 3 numbers, a US, UK, and Australian and the service changed hands fairly seamlessly whenever we entered a new country. With Truphone we did not need to change sims whenever we changed countries and that saved quite a bit of time and aggravation...not to mention roaming charges if we had stuck with our American carrier. At times the sim would not detect the local provider and we had to manually select which network to join, this was especially the case with the Samsung Galaxy Nexus, however once we did that it maintained a connection to that partner during our stay in country.
We had the opportunity to reach out to customer service when we had difficulty getting a data connection and were happy to note that the business team customer support service based out of the UK was excellent and extremely helpful. The team works with local Truphone employees to make sure you receive consistently solid service and we even had a new sim hand delivered to us while we were attending a business meeting in Sydney!
Depending on the region data speeds vary and on our iPhone 4, Galaxy Nexus, and Nokia Lumia 800 we typically connected at 3G speeds although were on Edge in the US on the iPhone 4. Global LTE depends on the various carriers that Truphone works with and they hope that this will become available soon. James Tagg, Founder and CTO of Truphone, says that the first market where one will see LTE with TRU will be Asia and this they anticipate will happen next year. Asia will most likely be followed by the UK. Those in the US should not despair though as a much needed update will be happening with their US partner to increase data speeds later in 2013.
3 Numbers loaded onto one sim, Australian, British, and American making it perfect for our team.
Can use the same sim in multiple countries without a large data bill
Great business customer service team
Cheaper than our primary US carrier but not cheap.
No nano-sims as of the date of this publication.
If you're looking for an international data roaming plan that supports having three numbers, TRU Sim is the way to go. Truphone is an excellent value and it was no surprise that before we began this review one of our team members was a paying customer after discovering the service while abroad. International data roaming is expensive and so while Truphone is far less expensive than global roaming with our US primary carrier, Truphone should not be considered cheap. We recommend using Truphone and look forward to seeing the service improve and take advantage of LTE.
Product: TRU Sim
Rating: Pretty Good
Price: varies depending on plan
No, thank you
The Tech Bird makes every effort to test and review products fairly and transparently. The views expressed in this review are the personal views of the reviewer and this particular product review was not sponsored or paid for in any way by the manufacturer or an agent working on their behalf. This specific product was purchased/provided by reviewer/manufacturer for testing and review purposes.